Yesterday was a drenched. Tuko's car got so dirty. So let's go for a car wash. There's a place that actually put interest and make us wanted to see. The place is Auto Bridal which is at Simprug. By daytime it's always full. By night time from a far, it looks like the place is a hangout joint.
The place is big. Approximately it can hold up to 30 cars lined up either queuing, being washed, being wiped clean or waxed. And there's still empty areas unused by the management.
The area for member is on the second floor. There's indoor and outdoor. Looking at the indoor area there's studio arranged seats to watch tv, there's sofas with coffe tables, a separate sofa + table set by the corner of the room and there's 2 reflexology seats. And there's tables and chairs by the outdoor, where you can smoke freely.
The car washing took so long. Most probably Tuko waited for around 1 hour and a little bit more. There's mugs and water dispenser. And also coffee powder and teabags by the pantry which is free but self service. There's also magazines but weren't the most updated, there's even from back in year 2010.
The TV was turned off, I guess if you want to watch you got to turn it on by yourself. The reflexology therapist can be called from the receptionist counter which also served as the cashier. Don't know how much it is though.
When the car is done, the receptionist will announce through the speaker. Tuko went down and did the payment. After that go to the car and get going.
While still in the parking, Tuko noticed that the tumbler divider was broken and just put by the place there. Tuko's car has armrest which can be folded to be use by front row, fold up for not being use at all and fold back to be use by the back row of the car. The arm rest can be turned 360' so that the tumblers placement can be put to face up or down. So when Tuko went in, the armrest was being put up, so Tuko put it down and heard there's something loose in there. After looking at it, the divider was broken and left there. At least try to put it back if you want to hide that you spoiled it.
That's insane. They should have let us know and talk something out. I'll probably will not make it a big fuss. Since I know that the accessory for this car is very hard to find in Indonesia. But by just hiding it there, it's shameful.
This is very disappointing, but since Tuko has other appointment means Tuko can't go back inside and complaint on it. Having to wait for 1 hour and more already put Tuko into a bad position to might miss the appointment. To complaint and wait for the manager to see, to ask the employee who wash or wiped it dry and to have the employees to denied over and over again until they confess will take much more than just 5 minutes. So Tuko will have to just leave it at that.
One thing for sure is that Tuko really am dissapointed and really comment to who ever wants to wash your car there, please think twice and if you still decide to go, please be on the lookout all the time.
Total disappointment......... This is the treatment for customer? To priority member which paid for a contract of a year?
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